Contact

Do you have questions about our products, your order, or would you like guidance before purchasing? You are always welcome to contact us.

Email: info@heatandpulse.life
Replies within 24–48 hours on weekdays.

We can help with:

  • Product questions
  • Delivery status
  • Returns and complaints
  • General guidance about our products

Heat & Pulse is built around clarity, quality and personal service.

How long does delivery take?
Orders are usually dispatched within 1–3 business days. Delivery times within the EU vary depending on destination. Tracking information is provided when your order has been shipped.

How can I track my order?
You will receive tracking information once your order has been shipped.

How do I return an item?
Please contact us before returning an item. We will send you the return instructions and return address. For returns under the right of withdrawal, the customer is responsible for the return shipping cost. We recommend using a tracked service.

What if my order arrives damaged or incorrect?
Please contact us with your order number and photos of the issue, and we will help you.